The last time you stopped supporting a business, how did you do it? Did you send in a ‘Dear John’ letter, explaining why you are upset and what they did wrong? Did you declare it across social media? Probably not. Chances are you did make your unhappiness known through some correspondence and online […]
18
Jan
Jan
Write down the phrase ‘customer data platform.’ If you’re not familiar with this concept yet, you will get to know it during 2021. Customer data platforms (CDPs) represent a critical step towards using data more effectively to manage customer needs within a company. In fact, not just needs but everything relating to your […]
18
Aug
Aug
By Riaan Bekker, Force Solutions Manager at thryve I have a confession to make. Until the pandemic arrived, some of the claims around digital technology remained vague. We could clearly see the results from successful transformations, but there was also still enough scepticism and unanswered questions to cause some doubt around digital transformation. After all, […]
15
Jun
Jun
By Neer Rama, Force Solutions Product Manager at thryve The insurance industry faces an important transformational challenge. I’ve touched on this in my previous article, where I explored some of the barriers that are keeping insurance incumbents from changing with the times. In that piece, I looked at how looming competition will exploit the […]
09
Mar
Mar
By Riaan Bekker, Force Solutions Manager, thryve Henry Ford once said that his customers could have any colour car they want, as long as it was black. But this is a widely-misunderstood quote. Ford provided models in many different colours. Instead, his quote was more a jest towards his salespeople, who were pushing for more […]
02
Mar
Mar
By Riaan Bekker, Solutions Specialist of Risk Management and Insurance Systems at thryve Some introductions are never too late. Though it has been four years since Salesforce launched Salesforce Financial Service Cloud, this service continues to be a game-changer. If anything, it’s become even better, including features that appeal to different segments of the financial […]
Blog, Customer Relationship Management, Customer Success, News, Thought Leadership
Claims management across a Conglomerate: thryve Customer Story
16
Sep
Sep
Conglomerates are power business vehicles, delivering change and diversity that can materially improve the economies of entire nations, regions and even continents. One such conglomerate, an African giant, has been particularly successful across more than 15 sectors, with ambitions to expand those as well as into new ventures. But to do so, it needed […]
Blog, Customer Relationship Management, Enterprise Risk Management, Governance, Risk and Compliance, Integrated Risk Management, Thought Leadership
Discover the power of risk-informed decision-making
09
Sep
Sep
By Neer Rama, Force Solutions Product Manager at thryve Canada There is a bit of a furore in the risk-management world. Advisory firm Gartner has thrown a cat among the pigeons by creating a new category for integrated risk management (IRM), away from its governance, risk & compliance (GRC) category. This may seem like a […]
28
Aug
Aug
Over three quarters of $48 billion spent annually for CRM applications goes to cloud-based SaaS CRMs, according to Gartner. SaaS CRMs are much more flexible without creating lockin – they can be customised risk-free to the processes and workflows of specific industries. The ability for SaaS CRMs to scale and operate on OPEX costs […]
Blog, Customer Relationship Management, Customer Relationship Management, Customer Success, Insurance, Insurance, Technology
COVER Magazine interviews thryve at African Insurance Exchange 2019
17
Jul
Jul
COVER Magazine interviewed selected delegates from the African Insurance Exchange 2019 held in Sun City – watch what Riaan Bekker, thryve’s Force Solutions Manager, says about the African Insurance Exchange 2019 and what thryve will be talking to insurance professionals about.
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