Write down the phrase ‘customer data platform.’ If you’re not familiar with this concept yet, you will get to know it during 2021. Customer data platforms (CDPs) represent a critical step towards using data more effectively to manage customer needs within a company. In fact, not just needs but everything relating to your […]
10
Jan
Jan
2020 started on quite a high. Global insurance premiums topped $5 trillion, according to Accenture1, and financial services could afford to worry more about technological disruption than market turmoil. But as has been the case countless times in human history, a plague arrived and upset everything. Last year will go down as one […]
10
Jan
Jan
Since 2014, the Institute of Risk Management South Africa (IRMSA) has released an annual report focusing specifically on South Africa’s risk landscape. Soon to appear in its seventh edition, this report is already widely recognised as the definitive view on South Africa’s different risks, how they impact its people and industries, and what […]
11
Dec
Dec
2020 is nearly over, but there is still much to be said about risk management, analytics and customer management. Do risk managers have the right tools to manage larger budgets and more visible responsibilities? What advice do business leaders offer to create data-centric companies? What is a Customer Data Profile, and why is […]
10
Dec
Dec
By Sean Pyott, MD of thryve “Never let a good crisis go to waste,” said Winston Churchill, a quote that surfaced numerous times during 2020 – the living embodiment of crisis. I even used the quote in one of my first blogs of the year (Crisis vs Opportunity during the pandemic), though I […]
08
Dec
Dec
By Neer Rama, Force Solutions Product Manager at thryve 2020 will go down in history for notorious reasons, most of which we’re very familiar with by now. But as I look across my blogs for the year, I can make the case that it’s also been a positive year in several aspects. The […]
07
Dec
Dec
By Riaan Bekker, Force Solutions Manager, thryve As I take a look at my blogs for 2020, I’m struck with where I started. My first blog for the year looked at the opportunity in crisis, and yet it doesn’t contain the words’ COVID’ or ‘pandemic’ (Why crisis also means opportunity). That was just […]
24
Nov
Nov
We celebrate analytics in November throughout our blogs and our monthly blog recommendations: how to go about investing in analytics, and what data-driven scenario planning can mean for your company. Cybersecurity is also on the agenda since NIST released a guide on Cyber Security Risk Management. And we find out how Deloitte, in an […]
23
Nov
Nov
By Sean Pyott, MD of thryve All good companies use data to make decisions. But it’s becoming apparent that a data-first organisation is a different animal. This realisation goes a long way to explain why many analytics ambitions fall flat. There are crucial differences between how we used to handle data to inform […]
17
Nov
Nov
By Neer Rama, Force Solutions Product Manager at thryve Customer behaviours are in flux, particularly due to the COVID-19 pandemic. Responding to its effects on our daily behaviour, the overwhelming number of consumers have changed the products and services they think are important. Three-quarters of people who are first-time users of digital channels […]